hoki9 is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have regarding your information.
All personal data stored by hoki9 is encrypted at rest. All data transmitted between your device and the hoki9 platform is protected by 256-bit SSL/TLS encryption.
hoki9 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks under any circumstances.
You have the right to access, correct, restrict, or request deletion of your personal data at any time by contacting hoki9 support directly.
Data is shared only with vetted partners strictly necessary to operate the platform: payment processors, KYC verification providers, and licensed game studios.
hoki9 retains personal data only for as long as is necessary for the stated purpose or required by applicable legal and licensing obligations.
If our data practices change materially, registered users will be notified by email before the changes take effect, with a clear summary of what is different.
hoki9 ("we", "us", "our") operates the online betting and gaming platform accessible at https://hoki9.cam (the "Platform"). This Privacy Policy describes how hoki9 collects, uses, stores, shares, and protects personal data relating to individuals who access or use the Platform ("Users", "you", "your"), including registered account holders and visitors who browse the Platform without registering.
This Policy applies to all personal data processed by hoki9 in connection with the Platform, regardless of the device or method used to access it. It should be read alongside hoki9's Terms & Conditions, which govern the overall relationship between hoki9 and its Users.
By accessing the Platform or creating a hoki9 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
Indonesia context: While Indonesian data privacy law is still developing — the Personal Data Protection Law (UU PDP) was enacted in 2022 and is progressively coming into force — hoki9 voluntarily applies data protection principles consistent with internationally recognised standards, including purpose limitation, data minimisation, storage limitation, and data subject rights.
hoki9 is operated by an internationally incorporated entity acting as the data controller responsible for the personal data collected through the Platform. As data controller, hoki9 determines the purposes and means of processing personal data in accordance with this Policy and applicable international data protection standards.
For all data-related enquiries, including the exercise of your rights under Section 11, please contact us using the details provided in Section 15.
hoki9 collects the following categories of personal data depending on how you interact with the Platform:
Data Minimisation: hoki9 collects only the personal data that is necessary for the specific purposes described in this Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by responsible gaming obligations (e.g., recording self-exclusion requests linked to problem gambling disclosures).
hoki9 collects personal data through the following channels:
The following table summarises how and why hoki9 uses your personal data:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, Contact, Account data | Contract performance |
| Age verification (21+ enforcement) | Identity, KYC documents | Legal obligation; Licensing requirement |
| Processing deposits & withdrawals | Financial, Identity data | Contract performance |
| Anti-money laundering (AML) compliance | Identity, Financial, Transaction data | Legal obligation |
| Fraud prevention & security | Technical, Financial, Identity data | Legitimate interest |
| Responsible gaming monitoring & tools | Gaming, Account, Contact data | Legal obligation; Legitimate interest |
| Customer support | Identity, Contact, Account data | Contract performance; Legitimate interest |
| Promotional communications (with consent) | Contact, Gaming data | Consent (opt-in only) |
| Platform analytics & improvement | Technical, Usage data (anonymised) | Legitimate interest |
| Legal proceedings & regulatory compliance | All relevant categories | Legal obligation |
Where hoki9 relies on consent as the legal basis (e.g., marketing emails and SMS), you may withdraw that consent at any time by contacting support or using the opt-out link in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
hoki9 shares personal data only in the following circumstances and only to the extent necessary for each stated purpose:
To facilitate deposits and withdrawals, hoki9 shares relevant financial and identity data with Indonesian payment service providers including but not limited to BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. These providers process data solely to execute the requested financial transaction.
hoki9 uses licensed third-party KYC verification services to verify user identity and age. Identity documents and personal data submitted for KYC are shared with these providers under strict data processing agreements that prohibit use of the data for any purpose other than verification.
Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and PG Soft receive limited technical data necessary to provide game functionality (such as session tokens and bet confirmations). These providers do not receive your full identity profile.
hoki9 will disclose personal data to government authorities, law enforcement agencies, licensing bodies, or courts where required by applicable law, a valid court order, or a regulatory directive — including in connection with anti-money laundering investigations. hoki9 will notify affected users of such disclosures to the extent legally permissible.
In the event of a merger, acquisition, restructuring, or sale of all or part of hoki9's business, personal data may be transferred to the relevant successor entity. Users will be notified of any such transfer and given the opportunity to close their account before the transfer takes effect if they do not consent to the new entity's privacy terms.
No sale of data: hoki9 does not sell, rent, or otherwise commercially exploit your personal data to third-party advertisers, marketing aggregators, or data brokers. This prohibition is unconditional and applies regardless of any other provision of this Policy.
hoki9 is an internationally operated platform. Personal data may be stored on servers located outside Indonesia and may be accessed by hoki9 personnel or authorised service providers operating in jurisdictions other than Indonesia. Where data is transferred internationally, hoki9 ensures that adequate safeguards are in place, including contractual data protection clauses, to maintain a level of protection equivalent to the standards described in this Policy.
By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia for the purposes described in this Policy.
hoki9 retains personal data for the following indicative periods:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
hoki9 implements a layered security architecture to protect personal data from unauthorised access, disclosure, alteration, or destruction:
Notwithstanding the above, no digital system is entirely immune to security risks. hoki9 cannot guarantee absolute security and encourages users to protect their own account credentials and to report any suspected unauthorised activity to support immediately.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit, such as your preferred language and login session, to make your next visit easier and the Platform more useful to you.
You can configure your browser to refuse some or all cookies or to alert you when cookies are being set. However, disabling strictly necessary cookies will prevent you from logging in or using core Platform features. Instructions for managing cookies are available in your browser's help documentation.
No third-party advertising cookies: hoki9 does not use third-party advertising or retargeting cookies. We do not permit external ad networks to place tracking cookies on the Platform or use your browsing data for targeted advertising.
Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by hoki9:
Request a copy of the personal data hoki9 holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data. Some fields can be updated directly in account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that processing of your data be restricted — for example, while you contest the accuracy of the data or object to our use of it.
Receive a machine-readable copy of personal data you have provided to hoki9, where processing is based on your consent or a contract.
Object to processing based on legitimate interests, and unconditionally object to direct marketing at any time.
To exercise any of these rights, please contact hoki9 at [email protected] (plain text — not a clickable link) with the subject line "Data Subject Request" and a brief description of your request. hoki9 will acknowledge receipt within 72 hours and provide a substantive response within 30 calendar days. Complex requests may require an extension; you will be informed if this applies.
Identity verification will be required before hoki9 fulfils any data subject request to protect against fraudulent requests made in another person's name.
The hoki9 Platform is strictly intended for adults aged 21 years and over. hoki9 does not knowingly collect or process personal data from persons under the age of 21. If you believe that a minor has provided personal data to hoki9, please notify us immediately at [email protected]. Upon confirmation, we will delete all data associated with that individual as promptly as operationally possible.
hoki9 employs age-gating at the point of registration and requires KYC age verification before withdrawal eligibility is granted. These measures are designed to prevent minors from accessing the Platform and providing personal data.
The hoki9 Platform may display informational references to third-party services such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Spribe), payment networks, or sporting organisations (BRI Liga 1, EPL, UEFA). Where the Platform contains links to external websites, hoki9 is not responsible for the privacy practices or content of those external sites.
This Privacy Policy governs only the data processing activities of hoki9 in connection with the Platform. You should review the privacy policies of any third-party services you access independently of hoki9.
hoki9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When changes are material — meaning they affect how we use your personal data in ways that require your awareness — we will notify registered users by email at least 14 days before the changes take effect.
Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be made without prior notice. The "Effective Date" displayed at the top of this page is updated with each revision.
Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure in accordance with the Terms & Conditions.
Current version: This Privacy Policy is effective as of 1 January 2026. It supersedes all previous versions. The version published at https://hoki9.cam/privacy-policy is always the current operative version.
For any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact hoki9 using the following details:
All data-related requests will be handled with strict confidentiality. hoki9 does not charge a fee to exercise any data subject right under this Policy unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply at our discretion.
Our support team can help with data access requests, consent withdrawal, or any other privacy concern. You can also review our full Terms & Conditions or return to the homepage.
Adults only (21+). Gambling involves financial risk. See our Responsible Gaming page for tools and guidance. hoki9 — Trusted. Secure. International.